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Основательница Vera Shubich в The Ritz-Carlton — о первоклассном сервисе

Как заботиться о звездных клиентах? Почему важна эмпатия? Что делать, если гость недоволен? Читайте ниже.

Анастасия Васильева
26 февраля 2021
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Как заботиться о звездных клиентах? Почему важна эмпатия? Что делать, если гость недоволен? Читайте ниже.

Салон Vera Shubich расположился в отеле Ritz-Carlton, напротив Красной площади. Талант его очаровательной владелицы Веры Шубич, стилиста с более чем 20-летним стажем, оценен самыми требовательными гостями. Здесь бывали звезды — от Джона Траволты и Стива Тайлера до Памелы Андерсон и Натали Портман. А еще в салоне прописалась светская Москва — высокое качество услуг и локация вблизи Большого театра и Госдумы к этому располагают. О том, как соответствовать международным стандартам «Ритца» и почему в сервисе премиум-класса важна каждая деталь, Вера Шубич рассказала Authentica.

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(/figma)-->Вера Шубич, владелица салона</p>

Вера Шубич, владелица салона

Премиальный сервис

В салоне премиум-класса значение имеет все — от брендов, на которых работают мастера, до качества туалетной бумаги в уборной. У гостя не должна возникать мысль «за что я заплатил?» Простой пример. Из-за пандемии нам пришлось использовать одноразовую посуду — так посетителям спокойнее. Но стаканчики не пластиковые, а из плотного картона. Мы пишем на них приятные послания для гостей, например «Лена, доброго утра с нами!»

Возможность перекусить

Комплиментарные опции вроде чая и кофе — само собой. Кстати, кофе мы делаем на безлактозном, миндальном и кокосовом молоке. Плюс угощаем натуральным мармеладом ручной работы — из фруктового пюре. Ну а если гость сильно проголодался, есть опция заказать еду из рум-сервиса The Ritz-Carlton или Novikov Restaurant.

Атмосфера

Ее создают люди. Помещение небольшое, поэтому мы с командой на виду у гостей. Они замечают, что мы всегда в хорошем настроении, отлично друг с другом общаемся и много шутим.

Но и в такой домашней атмосфере важно давать гостю почувствовать себя клиентом, для которого хоть звездочку с неба.

Даже свои в доску друзья приходят сюда прежде всего за качественным обслуживанием. А еще при работе с клиентом важно быть психологом — считывать его настроение. Кому-то во время процедуры хочется поболтать и посмеяться, а кому-то — помолчать и уйти в свои мысли. Если гость хочет тишины, но кто-то из мастеров громко говорит и веселится, знаком даю понять: нужно вести себя поспокойнее.

Мастера

Пройдет ли кандидат собеседование, зависит не только от навыков, но и от способности поддерживать должный уровень сервиса. Чтобы это понять, я оцениваю, как человек себя преподносит, как он выглядит. А еще подмечаю небольшие детали, в том числе насколько аккуратно мастер обращается с инструментами.

Еще одно преимущество для кандидатов — знание английского языка. Ведь в салон часто приходят иностранцы, которые останавливаются в отеле. Но если мастер сильный профессионал, я возьму его на работу и без английского.
У меня в команде есть стилисты, которые раньше совсем его не знали. Но со временем научились говорить базовые фразы. Остальное же доносят улыбками и жестами.

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(/figma)-->Вера Шубич и команда салона</p>

Вера Шубич и команда салона

Дети

Я всегда рада, если гость приходит с ребенком. У меня самой трое детей. Маленьких посетителей развлекаем всем салоном: можем и песни спеть, и конфетами угостить, и мультики включить. А еще я всегда говорю мастерам: «Дети — ваши будущие гости». У меня самой есть клиенты, которые ходили ко мне подростками, а теперь приводят своих детей.

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(/figma)-->Вера Шубич в защитном 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(/figma)--></p>

Вера Шубич в защитном костюме

Коронавирус

Соблюдать меры безопасности — важно, это даже не обсуждается. Все мастера носят маски и перчатки. Помещение регулярно дезинфицируется. Это дает гостям ощущение защищенности. Если пренебрегать правилами борьбы с пандемией, могут быть проблемы. Как-то раз у нас был такой случай. Девушка пришла на наращивание ресниц, и мы забыли измерить ее температуру. Она возмутилась: «Если вы мою температуру не проверяете, значит, и с другими так же». Это был урок для сотрудников.

Гостям, которые обеспокоены коронавирусом, я рассказываю, как ответственно мы себя ведем. Например, однажды мы не приняли мужчину, потому что узнали: его жена болеет COVID-19. А значит, ему нужно соблюдать карантин. Мы не хотим рисковать здоровьем наших клиентов и сотрудников, даже если приходится терять выручку. Мы и сами боимся заразиться и понимаем: сейчас как никогда важно заботиться друг о друге.

Спорные ситуации

Случаев, когда гость уходит недовольным, мало. Но они бывают. И тогда я всегда общаюсь с клиентом лично: извиняюсь, узнаю, что именно ему не понравилось и как мы можем исправить ситуацию. Если такое происходит, я сильно переживаю. Ведь салон называется моим именем, а значит, это моя и только моя ответственность.

У нас есть правило: если клиенту не понравилось обслуживание, он не платит. Этим, правда, не раз пользовались мошенники. Специально устраивали скандал, чтобы не платить за услугу. К сожалению, такие ситуации неизбежны. Но это мелочи. Самое важное — сохранить лояльность наших клиентов.

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Гости салона – основа бизнеса. Проанализируем целевую аудиторию и пропишем стандарты сервиса, которые будут соответствовать запросам клиентов.
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